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Assist your end-users first: technical writing, copywriting, HTML Help, usability, and multimedia - by Epic Trends
Connect with your customers-and fuel your sales-through user assistance: technical writing, multimedia, web content, copywriting, usability, user interfaces, demos, tutorials, html help, and online Help.
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Friday, October 21, 2005
I've updated an article with some very basic tips for preparing your software for localization. This is a broad subject and is not covered completely in one article. Quick tips for localization of software
Friday, October 21, 2005
Find out if you have covered every feature in your software thoroughly. Checklist for complete online Help
Read this basic checklist to make sure you cover everything. Testing online Help
Why try to check the spelling and grammar in each individual topic or file? Find out how to get it done quickly. Spellcheck a .chm online Help file
Tuesday, October 18, 2005
I've been following the AJAX technology with interest. The following discussion of AJAX and alternative web technologies is an excellent overview of various approaches to web architecture.
"As a new technology moves through the hype curve, detractors emerge to raise the inevitable [sic] question "Why not something else?". Now we have AJAX - an admittedly powerful approach to web development, but is that because it`s really the best option for the job? If not, does that mean we should expect AJAX to fade away as have other much hyped technologies?"
Why is Ajax getting so much attention when there are so many alternative technologies? Something about Ajax raises it above the rest.
Tuesday, October 18, 2005
This author agrees with only two points on Jakob Nielsen's latest Alert Box, The Top Ten Design Mistakes. I would say that I agree with most of Mr. Nielsen's points; the author's viewpoints are a good read though and challenge you to make up your own mind.
"I read through Jakob Nielsen's Weblog Usability: The Top Ten Design Mistakes. As someone with a couple of weblogs, I only agree with two of his "mistakes". The rest of them have valid, strategic uses."
Jakob Only Has Two Weblog Mistakes Right
Saturday, October 15, 2005
A new word, but an important concept for web sites. Read on . . .
Ambient Findability: Findability Hacks
Saturday, October 15, 2005
Quote from the article:
"While some may claim that prototyping isn't one of the wonders of the world, it's definitely a wonder of web and software development. It can help us design better products and overcome many of the hurdles that tend to surface during a development process."
The promised land of prototyping
Saturday, October 15, 2005
Significant changes to user interface design are predicted with the arrival of Office 12. Not "what you see is what you get," but "what you get is what you see." Inspired by the pending changes in Office 12, Jakob Nielsen's latest alert box rocks the boat a little. You'll find a link to the Alert Box in the text of the following article. The influence of these changes will be significant throughout the user interface world.
The end of WYSIWYG?
Saturday, October 15, 2005
Just go see it.
Interface Design And User Experience Drive The New Google RSS Reader Aggregator
Saturday, October 15, 2005
The title of the following article from Google says it all.
Target with even more precision
Saturday, October 15, 2005
A brief, very brief, guide to success in Google ads. Print it. Pin it up.
Adwords success in 25 words or less
Saturday, October 15, 2005
Visual Basic's gonna get more fun.
Visual Basic 9
Thursday, October 06, 2005
Statistics from profitable companies show that providing good customer self-service tools can drive your profits up. Online Help, tutorials, FAQs, and e-learning components are a comprehensive part of self-help tools.
Overall industry thriving
Thursday, October 06, 2005
Opinion: The biggest usability problem on the Web is people's inability to find what they are looking for. If they can't find your site, you may as well not even exist.
Findability: Google is your home page
Tuesday, October 04, 2005
Mozilla Launches Beta of Comprehensive Online Developer Center
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